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Our policy lasts 10 days and it is exchange or store credit only.  No refunds.  If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

Custom made orders are final sale.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your 

exchange or store credit, we require a receipt or proof of purchase.

Exchanges/Store credit (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your item.

If you are approved, then your exchange or store credit will be processed, within three days.

Sale items (if applicable)
Only regular priced items may be exchanged or given store credit, unfortunately sale items do not qualify.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lilynoches.com for shipping instructions.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To mail your product to us, please email us at contact@lilynoches.com for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your mailed item.

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